FAQ

Do I need to bring my membership card?
Since staff changes on a regular basis we ask that you swipe your card each time that you enter the facility to keep track of usage. This tells us when the facility is being used. Membership cards will automatically open the fitness door.

Do you have facilities to rent out for meetings, socials, courses, weddings, garage sales or funerals?

Meeting Rooms
IFK and 52 Canadians	Resident	Non-Resident
Meeting	18.98	23.79
Daily Rate	63.08	79.08
East End Hall
Base Rate	93.78	117.57
Social	205.13	257.18
MSC Auditorium
Base Rate	198.99	249.48
Hourly	44.10	55.28
Social/Wedding	435.94	546.54

Refund Policy
For a $10 administration fee refunds are available prior to the beginning of the program. To receive a refund for medical reasons a medical certificate is required.Refunds must be done in writing.

Are Memberships refundable or transferable?
Memberships are not transferable. Refunds for special circumstance will be considered, the request must be in writing detailing the special circumstances with necessary support documentation. Medical circumstances, a medical certificate must be provided, membership will be extended to account for the time missed, if this is not realistic the refund will be granted. Refunds for the aforementioned circumstances will be prorated to the monthly rate for the time expired plus a $10 administration fee. No refunds will be considered on monthly memberships. No refunds will be considered until the membership card is returned to the MSC.

Can I use my Membership at other facilities?
We belong to the IPFA, which entitles use at other facilities as long as they are members also. Stop by the front desk to check who is eligible.

What do we have to offer?

• Municipally operated facility
• 1, 3, 6 and 12 month memberships no initiation fee
• 25 metre pool
• Red Cross & Lifesaving Swim Lessons
• Aquafitness & Aquatherapy Programs
• Fitness Classes
• 2 International Squash Courts
• Personal Training
• IPFA Members - may use membership at other Fitness Centres worldwide
• Weight-room, Free weights, Olympic Gym, Nautilus Equipment
• Cardio-room - 3 Treadmills, 1 Elliptical, 4 Upright Bikes, 2 steppers
• 2 Arena Surfaces
• 1 Walking track (around arena)
• 2 meeting rooms
• Auditorium

How can I register?
You may register in person Monday, August 29, 2011 starting at 6 a.m. Starting Tuesday, August 30, 2011 we will accept phone-ins, mail-ins or fax-ins all with payment.

Where do I put my valuables and my clothes?
A limited number of lockers are available in each of the change rooms.
You must provide your own lock and remove it when you leave.
Do not leave money or valuables in the change rooms. Our staff is not responsible for anything that is lost or stolen.
Children are urged not to bring valuables.

Should young children use the male or female change rooms?
Children 5 years of age or over should use the change room specific to their gender. We now offer a change room for those who require assistance.
Just ask the staff at the front desk.

Is the pool accessible for those individuals with special needs?
A pool lift is available for those who require easy access into the water.

What do I need to bring to the pool?
Bring your own bathing suit, a towel, goggles if you prefer and shampoo or soap.

Admission requirements:
Anyone infected with a communicable disease or having open sores on their body will not be allowed to enter the pool. Everyone must shower before entering the pool.

Please shower before entering the pool!

Pre-School Skate or Swim?
Adult must be in the water or on the ice with the child.

Family Skate or Swim?
Immediate family members only. Adult is required to skate or swim. Adult pays, children admitted for Free.

How many days in advance am I able to book the squash courts and treadmill?
The squash courts and treadmill may be booked 2 days in advance.

What are the dimensions of the ice surfaces?
The Ice For Kids Millennium Rink is:
85 feet x 200 feet (North American)
The 52 Canadians Rink is: 80 feet x 190 feet

How do I enter the pool viewing area to watch swim lessons?
When your child does not need assistance in the dressing room, we ask that you enter through the Ice for Kids lobby.

How old do I have to be to work out in the weight room, unsupervised?
You must be 13 years old.

Can my baby wear a diaper in the pool?
No. They tend to fall apart and become very heavy for the child. You may have them wear a rubber pant or a diaper pant.